Support

Need help with Shathpavali? Check the answers below, or write to us.

My steps are not showing

Open your iPhone's Settings, go to Privacy & Security, then Health (or Motion & Fitness), and make sure Shathpavali is allowed. Keep your phone with you while walking.

I'm not getting walk reminders

Check that notifications are on for Shathpavali in your iPhone's Settings. Then open the app and update your meal times under Personalize Your Schedule.

How do I log a blood sugar reading?

On the Home screen, under Quick Log, tap FBS, PPBS or HbA1c and enter your reading.

How do I join my family's group?

Ask a family member for the group's 4-digit code. Go to the Family tab, tap Join via Code and enter it.

How do I delete my data?

Email us from the address you use with the app and ask for your data to be deleted. See our Privacy Policy for details.

Reporting a problem

When you email us, tell us your iPhone model, iOS version, and what happened. A screenshot helps.